Refund policy

RETURNS & REFUNDS

We want you to be happy with your Bucket Dept. purchase. If something isn’t right, eligible items may be returned within 14 days of delivery.

To be eligible for a return, merchandise must be unworn, unwashed, unused, and in its original condition with any original packaging included.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. Original shipping charges are non-refundable.

DAMAGED OR INCORRECT ITEMS

Please inspect your order when it arrives. If you receive an item that is damaged, defective, or incorrect, contact us as soon as possible so we can make it right.

EXCHANGES

Because quantities may be limited, we cannot guarantee that another size or item will be available for exchange. The fastest option is to return the eligible item and place a new order for the desired item if it is still available.

REFUNDS

Once your return is received and inspected, we’ll notify you of the status of your refund. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit card provider to process the refund.

FINAL SALE

Items specifically marked Final Sale are not eligible for return or refund, except in the case of a damaged, defective, or incorrect item.

STARTING A RETURN

To request a return, contact hello@bucketdept.com with your order number and the reason for your return. Please do not send merchandise back without first contacting us.

Bucket Dept. reserves the right to refuse returns that do not meet the requirements above.