Shipping policy

SHIPPING POLICY

Orders are processed within 2–3 business days after your order is placed, excluding weekends and holidays. During product launches, drops, or periods of high order volume, processing may take slightly longer.

Once your order has shipped, you will receive a confirmation email with tracking information.

SHIPPING RATES

Shipping rates and available delivery options are calculated and displayed at checkout.

DELIVERY TIMES

Delivery estimates shown at checkout begin after your order has been processed and are provided by the shipping carrier. Carrier delays may occur and are outside of Bucket Dept.'s control.

ADDRESS CHANGES

Please review your shipping address carefully before completing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered fulfillment.

LOST, STOLEN OR DAMAGED PACKAGES

If your package arrives damaged or you experience an issue with delivery, contact us at hello@bucketdept.com with your order number and relevant details. We'll work with you to determine the appropriate next step.

If a package is marked as delivered but cannot be located, please contact the carrier first and then reach out to us if you need additional assistance. We'll do our best to help with available tracking and carrier information.

INTERNATIONAL SHIPPING

Bucket Dept. currently ships within the United States only.

QUESTIONS

For questions about your order or shipping, contact us at hello@bucketdept.com.